Terms & Conditions

The services provided by Red Road Tours Limited (herein referred to as “Red Road  Tours”) are subject to the following terms and conditions: 

By signing up to volunteer with Red Road Tours, you would agree to the following terms:  

Travel 

Red Road Tours Ltd does not arrange flights or make any travel arrangements to your  program location. It is your own responsibility to arrange your own air fares and travel to  the program location. Red Road Tours provides advise and pre departure information to  you, it is your responsibility to obtain all necessary travel documents, such as visa, work  permits etc. 

You are responsible for ensuring your travel documents are complete and up to date for  your travel. Red Road Tours cannot accept the responsibility if entry is denied to a  country due to incorrect visa or travel documents. 

Travel Insurance 

Travel insurance is compulsory for all participants of Red Road Tours. All participants  need to buy full comprehensive medical insurance for their time of stay in our project. It  is your sole responsibility to purchase your own travel insurance. 

Please ask us for details at reservations@redroadtours.com for more details on how to  buy Insurance from Red Road Tours. The Insurance is provided by a third party vendor  and Red Road Tours Ltd. does not take any responsibility towards claims or disputes with  the Insurance provider with the client. You can also buy insurance from any other agent  or company. 

Refund Policy 

Red Road Tours provides highly affordable programs and our booking fee is amongst the  lowest, as a result we do not provide a complete refund policy. Please read the details of  booking and program fee payments below. 

Booking Fee 

A non-refundable deposit herein referred to as a “booking fee” (currently USD 200) will  be required before we can confirm each booking. Payment of this fee allows us to block  dates for project placement and accommodation for each participant and is non refundable under all circumstances. A volunteer’s placement on a program cannot be confirmed until the booking fee has  been paid in full. 

Under the rare instance where Red Road Tours is not able to accept you in the  program, we would be refunding you the booking fee less $50 administration charges.

Program Fee 

You will find the complete program costs on each program page on the website or one  of our program brochures. Red Road Tours reserves the right to change the program fee  anytime without any prior information. Full payment of the program fee is due 30 days  from your program start date, if you fail to make full payment before this time Red Road  Tours has the right to cancel your program. 

The payment of program fees does not guarantee the exact program selected. In case  we are unable to offer you placement in the exact program and dates requested, we will  work with you to provide acceptable alternatives, failing which we will arrange for a  refund if appropriate. As with all volunteering in developing countries, it is important that  participants remain flexible as things can change on short notice. Staff shortages, school  and public holidays, etc. may require the participants to take part in alternative projects  from time to time. 

Registration fees and program fees are not transferrable to other persons. 

Cancellation of program by you 

Red Road Tours needs to get cancellation requests at least 30 days before your program  start date. Red Road Tours incurs a lot of charges in order to provide a suitable program to  the client. 

Our cancellation policy for all programs is: 

• If you cancel 90 days or more before your program start date – Refund of  program fee less the $200 booking fee and less $50 administration charges. • If you cancel 60 to 89 days before your program start date – 70% refund of  program fee (less $50 admin charges) – No Refund of Booking Fee 
• If you cancel between 30 to 59 days before program start date – 50% refund of  program fee (less $50 admin charges) – No Refund of Booking Fee 
• If you cancel within 30 days of your program start date – No Refund of program  fee – No Refund of Booking Fee 
• Cancellation after program start date – No Refund of program fee – No Refund of  Application Fee 

Cancellation of program by Red Road Tours 

In case Red Road Tours has to cancel your program due to certain operational reasons,  Red Road Tours will refund part of the remaining time period of the project fee calculated  on a pro-rata basis excluding the booking fee of US$200 and 3.5% (seven percent) bank  charges. 

If your program is cancelled by Red Road Tours due to any uncertain natural calamities  (for example – earthquake, floods, typhoon, cyclone, tsunami etc.) your Program &  Booking fee would not be refunded under such circumstances.

Payment of refunds 

Red Road Tours will refund the applicable refund amount to the client within 30 (thirty)  days of confirmation of cancellation. 

Refund requests must be received thirty (30) days prior the program start date through  written confirmation via email, fax or post. Upon receipt of the request the participant will  be notified immediately via email. If the participant does not receive confirmation they  should assume that the request has not been received. 

Red Road Tours would not provide any compensation whatsoever for any of its programs. 

Program Change by you 

All program participants are allowed to make ONE change to their choice of program and  dates applied for (at no extra charges) before their placement has been confirmed by  Red Road Tours. A charge of $100 is applicable for any subsequent change to the  program from your side.  

Use of Photos and Feedback 

By agreeing to the terms and conditions you agree that Red Road Tours can use your  photos and written feedback while at the project to post on its  

website www.redroadtours.com. Red Road Tours might use such material for  marketing/promotion in form of brochure/emails/ or on its website. Red Road Tours also  uses photos and material from our partners and affiliations abroad and in Uganda and is  not responsible for claims arising towards that material/photos/content. This includes  photos and videos posted on our Facebook page and other social media network sites.  

Personal Risks 

The volunteer acknowledges and accepts the responsibilities and risks associated with  their agreement to travel to, temporarily live in and provide volunteer services in a  developing country. Such travel and volunteer work can be hazardous and involves a  certain degree of risk, inherently dangerous activities and personal perils to the  volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely  assumed by the volunteer. Therefore, Red Road Tours including any and all of its  employees, managers, directors, shareholders, host families and host country partner  organizations are not liable, to the maximum extent of the law, for any loss or harm the  volunteer or associates may suffer, including but not limited to loss caused by: 

• Personal injury 
• Accommodation 
• Transportation 
• Safety 
• Hygiene 
• Civil Unrest 
• Dangers associated with wild or other animals 
• Religious Activities 
• High Altitude
• Food 
• Water 
• Emotional injury 
• Death 
• Illness or disease 
• War or Act of Terrorism 
• Damage to or loss of property 
• Accident or illness in remote regions without means of rapid evacuation or  availability of medical supplies and facilities 
• Adequacy of medical attention once provided 

You accept and acknowledge and confirm that personal injury or illness, emotional  trauma, property damage and death can occur by natural causes or activities of persons  or animals, either as a result of negligence or because of other reasons. 

By signing up for our programs you confirm that you have read and agree to our terms &  you are waiving of any Liability that, amongst other things: 

• Forever releases us, our owners, our directors, our shareholders, our employees  and any persons or groups associated to us of all liability; 
• Forever signifies that you are waiving any claims against us, our owners, our directors, our shareholders, our employees and any persons or groups associated  with us, and expressly assuming all risks associated with participating in any of our  programs. 

Vaccinations and Health 

We may offer you a list of suggested immunizations and travel health tips based on such  publicly available sources as the United States Center for Disease Control. However, you  understand that we are not medical professionals and have no medical expertise  whatsoever. We strongly recommend to all our participants that you visit a medical  professional before your trip; however, it is your sole responsibility to arrange and  determine any required immunizations and medical procedures that you may need  before, during and after your time in the field with us. It is your sole responsibility to  arrange and administer any vaccinations/immunizations required to be taken for travel to  the country of your program. 

Furthermore, you accept and acknowledge that we have no responsibility regarding the  adequacy of any medical care, medical equipment, medical supplies and or any  evacuation plan that may be provided to you before, during or after your program. You  are solely responsible for your own welfare, and you accept and acknowledge any and  all risks of personal injury or illness, emotional trauma, property damage and death that  may occur as a result of you joining one of our programs.

‘Red Road Tours’ is an Agent to provide programs 

You understand that ‘Red Road Tours’ is an agent acting on behalf of suppliers,  hereinafter “Local Partners/Local Coordinators”. You accept, understand and  acknowledge that we organize, promote and offer programs that offer accommodation,  transportation and other services provided by our Local Partners/Local Coordinators, which are independent and separate entities from Red Road Tours, and over which we  have no authority or oversight. 

Some examples of Local Partners include but are not limited to hotels, restaurants, as  well as the entities where you may volunteer in, for example local biological reserves,  clinics and hospitals, nonprofits, local companies, local coordinators, staff of other local  hosting companies and schools. 

By signing up for our programs you confirm that you have read and agree to our terms &  you are waiving us of any Liability that, amongst other things forever releases us, our  owners, our directors, our shareholders, our employees and any persons or groups  associated to us of all liability related to: 

• Any of our Local Partners´ negligent or willful acts, or failures to act including,  without limitation, their partial or complete failure to deliver services to you; any  personal injury or illness, emotional trauma, property damage or death which  arises out of any service provided to you by our Local Partners; 
• Any error, misrepresentation or mistake, whether intentional or unintentional,  made by any of our Local Partners/Local Coordinators, local staff members, travel  companies etc. 

Code of Conduct 

You agree that you would abide by the rules and regulations set out by our partner  organizations in the home country. If we or our in-country partners find your behavior  unsatisfactory due to drugs, alcohol, stress, abuse or a medical condition. Your program  would be terminated under the following conditions: 

• If we find that you are engaged in any illegal activities or convicted of any criminal  activities before or during the Project Period 
• If it is believed that any of your action or behavior is threatening or unacceptable  to the society or anyone involved with the project based on the judgment of the  project staff and/or the in-country coordinator. 
• Any information provided by you to Red Road Tours during the time of enrollment  is incorrect. 
• You voluntarily decide to opt out of the program in between. 
• If you are found taking drugs or using such material while in the project.
• If you are found to be engaged in sexual behavior while you stay in the host  family. 
• If you do not observe the Code of Conduct in your host country. • In case the agreement is terminated due to any of the above reasons or reasons  relating to the above, you will not be entitled to any refund from Red Road Tours. 

Red Road Tours has the right to cancel any placement of an enrolled volunteer before  start date. 

Financial Disclaimer 

Red Road Tours does not take any direct responsibility for the use of third party online  payment facilities. Red Road Tours will not be responsible for any malfunction in software  for online payment. All disputes arising with Payment fraud will directly be dealt with by the  Banks or the relevant/appropriate financial institution, depending on the method of  Payment used by the customer. 

Legal Binding 

These Terms set out by Red Road Tours shall be legally binding upon you, your family,  heirs, administrators, executors and legal representatives. In accepting this document &  by applying for our programs, you are not relying upon any oral or written  representations or statements made by us other than what is set forth in these terms. 

Governing Law 

Red Road Tours will only deal with any disputes or charges in Uganda and is governed  by Uganda Law. All copyright issues including others will only be dealt with in the Ugandan court  of Law. All disputes and cases will be solved in Kampala, Uganda only.